HI,
From
past few days we were having issues with our T-Mobile WRTU54G-TM
routers suddenly they stopped working, SIM was not getting registered,
Opened a ticket with T-Mobile support but they didnt bother to resolve
it, I found that this was occuring accross the world and many many
users were facing issues.
T-Mobile reply was that we are having Outage with @HOME network this is confirmed but there is not ETA for it.
As this was having huge impact on our business therefore I tried to find the solution and here is the solution
- The issue is not with any particular number series.
- The issue is not with the DNS settings.
- The issue is not with the Location of the Routers
- The issue is not with any ISP
- The issue is with the firmware of the T-Mobile router.
- The Firmware with V1.00.21 is not working
- I downgraded it to V1.00.04 and the lines have started working.
- Make directory c:\TmobileFW
- Download the firmware from the below link to c:\TmobileFW
- Extract the compressed file and you will get the firmware file “WRTU54G-TM_v1.00.04.bin”
- Attach the T-mobile router to LAN ports (1-4) to your PC
- Set the IP of the computer to 192.168.0.10
- Log into the T-mobile router ( http://192.168.0.1 default IP) (admin/admin default)
- Click Administration in the menu
- Click Firmware Upgrade in the Sub menu
- Click browse & browse to c:\TmobileFW & Select WRTU54G-TM_v1.00.04.bin
- Click Upgrade
- Then let the Router reboot itself (the process will take approx 2 Min)
- After the reboot the Lines will be working
Also posted in T-Mobile Forum
http://support.t-mobile.com/message/136687#136687
http://support.t-mobile.com/thread/25533
Hope this helps someone and their issues are resolved.
UPDATE
for my one office V1.00.04 worked but first I had tried the other versions of Firmwares too.... to find the right firmware to work...
I live in North Carolina, USA, and am also having the outage issue with this T-Mobile router for my T-mobile at home service. T-mobile told me this morning that they are having a worldwide issue with the service. I need it to be fixed, but this solution is very intimidating to a router novice like myself. Is it still working for you?
ReplyDeleteIm having problems too. Glad Im not alone. Keep us updated. This thing is driving me crazy. I just got service again but now its out.
ReplyDeleteyes this is on going issue.... T-mobile is not replying on this and what we are doing is when the services are OUT we try diff versions of firmwares. YUP!!! thats the only way its working ...
ReplyDeletefirst it was FW ver r1.00.15 which was not working then we downgraded to FW ver r1.00.04 last week this too stopped working and now some of my router are working on r1.00.09 and some on r1.00.15,
you to try downloading other firmwares fim below link
http://download.modem-help.co.uk/mfcs-L/LinkSys/WRTU54G-TM/Firmware/v1/